Return Policy
Before returning, please verify that your item is eligible for a return.
RETURN POLICY:
We hope you loved your purchase! If not, we will gladly accept your return under the following circumstances:
WEBSITE ORDERS:
Orders are eligible for return for a store credit or refund within 14 days of receiving purchase. Please reach out to us if you would prefer a refund to original payment method.
Please send returns to:
719 N Westover Blvd Suite B
Albany GA 31707
RETURN GUIDELINES:
-Items must be unworn and unwashed.
-Any items with deodorant stains, makeup stains, pet hair, perfume odor, or smoke will be refused.
-Please follow care instructions on tag. We are not responsible for clothing after it has been washed/worn.
-Any item marked down 20% or more is FINAL SALE. If an item is returned that was marked down 20% or more, it will be rejected. This includes coupon codes.
-The return process is based upon receipt of order. Items are tracked and recorded once delivered. We normally process returns on Wednesdays.
-Shipping charges are non-refundable.
-Also, we suggest that you send items back to us using a carrier that provides a tracking number. We are not responsible for items that may get lost in transit to us. Once we receive your return, it will be processed within 5 business days.
-Items must be postmarked within 14 days from the date the item was delivered to be eligible for return.
-Any return that doesn't fit into these guidelines will be sent back to the customer at customer’s expense.
-A $5 restocking fee will be deducted from items returned outside of the return window. After a return is over 1 month old, it will automatically be rejected.
EXCHANGES:
Unfortunately, we are unable to accommodate exchanges at this time. If you receive a product and need a different size, you can do one of two things:
1). Return the incorrect size and once you receive your store credit/refund, purchase the correct size (if available).
2). If the size you need is available, go ahead and purchase the correct size and return the incorrect size for a refund/credit.
CANCELLATIONS:
We cannot accommodate cancellations. Our goal is to ship your order as quickly as possible. PLEASE, PLEASE double check your order before checking out.
DEFECTIVE ITEM PROCESS:
-Please inspect your order immediately upon receipt. If your order is damaged, all claims must be made within 48 hours from the date you received the order.
-Please take a picture of the damaged item and send to support@coosaclothingcompany.com. Please include order number in email.
SHIPPING INFORMATION:
-$7.95 flat rate shipping!
-Free shipping over $99!
LOCAL PICKUP:
-It is very important to check emails!! All communication will be sent to the email address associated with your account.
-Please allow 1-2 days for local pickup. Your order will not be available before then due to influx of orders, but we try to process all orders ASAP! Local pickup is at our ALBANY MEN'S STOREFRONT
719 N Westover Blvd Suite B
Albany, GA 31707
-Local pickup hours are:
Wednesday-Friday
11:00am-6:00pm
Saturday
11:00am-5:00pm
These are our current storefront hours. We are likely to extend these for the Holiday Season.